Frequently Asked Questions
Do you accept all types of jewerly  . . . and what about watches?
We delight in our ability to accept items that many other repairers may not – no job is too small or too big. We make every effort to carry out work on all types of jewerly and genuine watch brands. We use some of the best craftsmen in their field and we are confident that we can fulfil 99% of instructions.

How are you able to give cost and time estimates without seeing the items first?
The great majority of instructions fall within our set price lists. For all other work, our highly experienced craftsmen are usually able to qualify the extent of work required directly from your brief. If, on receipt of goods, we feel that these estimates require revision, we will notify you immediately and prior to commencement of work.

How long will it take for my piece(s) to be returned?
We aim to complete all jobs within a 10-day period, often less. More complex instructions, for example watch servicing or bespoke alterations, may take longer but we will always give as accurate an estimate as possible.

Do you offer an Express Service?
We are able to offer an express turnaround service at additional cost – depending on the nature of work this will usually be between 24hrs – 5 days (there are obviously exceptions but we will always do our best). Please call or email before placing the order so that we can schedule the job accordingly.

When will you invoice for the work and which methods of payment do you accept?
Once the item has been received, we will email confirmation of receipt along with an invoice for the work. We ask that you pay promptly by cheque, BACS transfer (quoting your order number) or via the PayPal link. Please note that goods will only be released once cleared funds have been received.

How does your collect and delivery service work?
Collections and deliveries are made in person or by our trusted couriers each Monday and Thursday (excluding bank holidays) within the central London area and surrounding boroughs (for those living beyond this area, don’t despair - please email us first for alternative ways to send items). When you place an order, we ask you to book the time slot available that is most convenient to you and we do our very best to honour it. We will contact you directly regarding return.

What if I am not at home when collection/delivery is scheduled?
If you wish to cancel, kindly do so before 9.30am on the day of collection/delivery otherwise you may be responsible for a cancellation charge. If our couriers arrive and there is no response, they will return the items to us for delivery at another time and we uphold the right to charge you a fee for rescheduling.

How do I prepare items for collection?
Please place all items in a sealed padded envelope  - being careful to wrap them first. Clearly write your order number and “JG” on the front of the envelope in readiness for collection.

Do you offer a guarantee on work carried out?
All work is guaranteed for a minimum of 3 months (watches is 2 years). The exception to this is repairs made to base metal costume jewelry as it is unpredictable and more vulnerable to breakage. Whilst great care is always taken, we cannot guarantee work of this nature. If, in the unlikely event and within the period of guarantee, you find fault with our work, please contact us immediately.

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